We'd rather make it right than argue.

If something's not right with your order — the wrong product, damaged in transit, missing an item, or simply not what you expected — we want to fix it. That's the point of this policy. Start with the steps below and we'll sort it out quickly. Most questions, returns, and refunds are resolved by email within a day or two.

The short version: unopened, unused product within 30 days of delivery = a full refund. Anything damaged, wrong, or lost in transit gets replaced or refunded regardless. Health-related consumables that have been opened can't be returned once the seal is broken — except where the law requires otherwise.

You may return unopened, unused product in its original, unbroken packaging within 30 days of delivery for a full refund to your original payment method.

Because Wave Bye products are health-related consumables, we can't accept returns of product once the seal or packaging is opened — including a partially used bottle or supplement — for health, safety, and hygiene reasons, except where required by law. If you have a concern about a product you've opened, still reach out: we stand behind what we sell and we'll work with you on a case-by-case basis.

To start a return, email us at hello@wavebye.co with:

• Your order number (from your confirmation email);
• Which product(s) you're returning; and
• The reason (a photo of any damage or an error in your order really helps).

We'll reply with a prepaid return label and instructions for your specific situation. In most cases you won't pay anything to return an eligible, in-window item.

If you need to cancel an order before it ships, email us as soon as you can and we'll cancel it and refund you in full if we're able to catch it in time. Once an order has shipped, the return steps above apply.

This policy is written to be readable on purpose — terms you can't understand protect no one. If anything here is unclear, or if your situation doesn't fit neatly into these steps, don't guess: just reach out and we'll make it right.

Wave Bye Inc
Email: hello@wavebye.co

This Return & Refund Policy covers the Wave Bye website and store. It supplements, and forms part of, our Terms of Service.