Return Policy

Returns

  • We accept returns of unopened, unused products that are not designated as “final sale” or “non-returnable.”
  • Items must be returned within 30 days of shipment.
  • To return products, you must obtain a Return Merchandise Authorization (“RMA”) number by sending an email to returns@wavebye.co. We will not accept returns without an RMA number.
  • If you request, we will provide a return shipping label and deduct $18.00 from your refund to cover return shipping costs and restocking fee. If you choose not to use our return shipping label, you are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. 

Damaged products or broken tamper seals

  • If the product is damaged or if the tamper seal has been broken upon arrival, please contact us immediately at hello@wavebye.co with your name and order information. We will work with you to address the issue as quickly as possible.

Refunds

  • Refunds are processed within approximately five business days of our receipt of your merchandise (less the original shipping and handling costs). Your refund will be credited back to the same payment method used to make the original purchase through the Service.